Privacy Policy for Musang AutoSpa
At Musang AutoSpa, located at 18 Boon Lay Way, #01-10 TradeHub 21, Singapore, Singapore, 609966, we are committed to protecting your privacy. This Privacy Policy explains how our online platform collects, uses, discloses, and safeguards your information when you visit our website or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our online platform, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the services you use.
- Personal Data: This may include your name, email address, phone number, and vehicle details (e.g., make, model, license plate number) when you book an appointment or inquire about our services.
- Payment Data: While we do not directly process credit card information on our site, we may use third-party payment processors. Any payment data collected is subject to the privacy policies of those third-party services. We will not store sensitive payment card details on our servers.
- Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of your visits. This data is collected to help us understand user behavior and improve our service.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our car wash and detailing services.
- To process your appointments and service requests.
- To communicate with you about your appointments, services, and promotional offers.
- To improve our online platform and the services we offer.
- To personalize your experience on our site.
- For internal analytics and research purposes to understand our customer base.
- To comply with legal obligations.
3. Disclosure of Your Information
We may disclose your information in the following situations:
- Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, website hosting, data analysis, email delivery, CRM services).
- Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
- Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or illegal activities.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
We implement a variety of security measures designed to maintain the safety of your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. Your Privacy Rights (GDPR and PDPA)
In accordance with GDPR, PDPA (Singapore), and other applicable data protection laws, you have the following rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies
Our online platform may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use cookies for various purposes including:
- To remember your preferences and settings.
- To analyze how our online platform is used and improve its functionality.
- To deliver targeted advertising (if applicable).
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our online platform.
8. Third-Party Websites
Our online platform may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Musang AutoSpa
18 Boon Lay Way, #01-10 TradeHub 21,
Singapore, Singapore, 609966